1.   Using the following scale, how usable is the Web Site?            Not Selected Extremely usable Usable Neither usable nor not usable Not usable Not at all usable Don't know   2.   Please rate your satisfaction with the usability of the Web Site for each of the following functionality attributes.                Extremely satisfied Satisfied Neither Satisfied Nor Dissatisfied Not Satisfied Not at all satisfied Don't know a) Visual appeal b) Ease of navigation c) Clear design/organization d) Ease of finding items e) Personalized environment f) Security of information g) Page download speed h) Availability of help   3.   Please rate your satisfaction with the value of the content of the Web Site for each of the following content attributes.                Extremely satisfied Satisfied Neither Satisfied Nor Dissatisfied Not Satisfied Not at all satisfied Don't know a) Content is valuable b) Content is understandable c) Content is up-to-date d) Content is interesting e) Content encourages site exploration   4.   What is the greatest area of opportunity for you in this Web Site?              5.   What would be the greatest limitation or disadvantage of this Web Site?              6.   In terms of usefulness, how does you find this Web Site compared to other Web sites in the same category?            Not Selected Much Better Than Others Better Than Others Neither Better nor Worse Than Others Worse Than Others Much Worse Than Others Don't Know/Did Not Use   7.   How easy was it to find the information you were looking for while at this Web Site?   Not Selected Extremely Easy Easy Neither Easy nor Difficult Difficult Extremely Difficult Don't Know/Did Not Visit   8.   What would improve your level of satisfaction with this Web Site?